> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zero-x.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Center

The Support Center in Zero-X allows users to submit, manage, and track support tickets. This section outlines how to access the Support Center and the process for creating and maintaining support requests.

## 1. Accessing the Support Center

**Step 1 :-** Click the **Profile Icon** in the upper-right corner of the application.<br />
**Step 2 :-** Select **Support** from the dropdown menu.<br />
**Step 3 :-** The application redirects to the **Support Center page**, where all support tickets are listed.

<img src="https://mintcdn.com/infimatrix/OHEBgfLC8vpqCtZr/images/SupportCenter/dashboard.png?fit=max&auto=format&n=OHEBgfLC8vpqCtZr&q=85&s=9764c50f2748c6d6beb36bc8c96e27c1" alt="Alt text" width="1918" height="823" data-path="images/SupportCenter/dashboard.png" />

## 2. Support Center Overview

The Support Center displays a table of all previously created tickets.

Each record contains :-<br />
**a :-** Subject<br />
**b :-** Status<br />
**c :-** Created Date<br />
**d :-** Closed Date<br />
**e :-** Actions (Edit / Delete)

If no tickets exist, a message is displayed indicating that no support tickets have been created.

<img src="https://mintcdn.com/infimatrix/OHEBgfLC8vpqCtZr/images/SupportCenter/supportScreen.png?fit=max&auto=format&n=OHEBgfLC8vpqCtZr&q=85&s=461ef3e1b68a98f7c17248c764ae4454" alt="Alt text" width="1918" height="820" data-path="images/SupportCenter/supportScreen.png" />

## 3. Creating a New Support Ticket

1. Click **New Ticket** on the Support Center page.
2. Enter a **Subject** that briefly summarizes the issue.
3. Enter a **Description** with detailed information, including steps to reproduce the problem if applicable.
4. Click **Submit Ticket** to create the ticket.
5. A confirmation message appears, and the new ticket is added to the Support Tickets list.

<img src="https://mintcdn.com/infimatrix/OHEBgfLC8vpqCtZr/images/SupportCenter/newTicket.png?fit=max&auto=format&n=OHEBgfLC8vpqCtZr&q=85&s=f1b85a52fac2e5986cd1f635144d4418" alt="Alt text" width="1894" height="822" data-path="images/SupportCenter/newTicket.png" />

## 4. Managing Existing Tickets

### 4.1 Editing a Ticket<br />

**>** Locate the ticket in the Support Tickets table.<br />
**>** Click **Edit** in the Actions column.<br />
**>** Update the **Subject** or **Description** as needed.<br />
**>** Save the changes.<br />

### 4.2 Deleting a Ticket<br />

**>** Find the ticket you want to remove.<br />
**>** Click **Delete** in the Actions column.<br />
**>** Confirm deletion when prompted.<br />
**>** The ticket is permanently removed from the list.<br />

<img src="https://mintcdn.com/infimatrix/OHEBgfLC8vpqCtZr/images/SupportCenter/deleteTicket.png?fit=max&auto=format&n=OHEBgfLC8vpqCtZr&q=85&s=b961445c4aba51c3d74b08d88284a400" alt="Alt text" width="1918" height="826" data-path="images/SupportCenter/deleteTicket.png" />

## 5. Ticket Status<br />

**>** **OPEN** :– The ticket has been created and is awaiting review or action.<br />
**>** **CLOSED** :– The issue has been resolved, and the ticket is marked as completed by the support team.

> Users cannot manually close tickets; closure is performed by the support team.